FAQs

The Answers You Need

Do I need to register before placing an order?

No, you do not need to register before placing an order.  There is an option to check out as a guest. 

How do I reset my password?

We at Kinetic Kloset have your best interest at heart. Just click the “forgot my password” button next to the login button. 

How do I change my account information?

When you log on to your account using your username and password, you be able to click on your account overview where you can update and edit any information. 

Do I have to order online?

Kinetic Kloset is online only at this time, so therefore all orders must be made online. We do have a brick and mortar location coming at a later date.

When will I receive my order?

Most orders usually take 3-5 business days. Business days are MON-FRI which do not include weekends.  Once the processing is complete standard shipping takes 3-5 days and you will receive an email notifying you of your tracking number. 

Why have my order been cancelled?

1. If your order has been cancelled, we were unable to verify your billing information
2. Orders may be cancelled if the item suddenly became out of stock. However if you want to receive notifications about an item being restocked, we will let you know when it becomes available.

How do I change my order or cancel it?

An order can only be changed or cancelled within 24 hours of it being placed and as long as it has not been shipped. Any orders for Pre-Order or Special Order Item(s) cannot be changed or cancelled. Please contact us if you need to cancel or make changes to an order.

What do I do if I never receive my package?

Your tracking number will provide an expected date of delivery. If it is not received by then, please contact either USPS at (800) ASK-USPS depending on which carrier provided in “Your order has shipped” email.

Will my signature be needed for my delivery?

On expedited shipping a signature will always be required. 

Do you provide tracking info for packages?

Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your item(s) is shipped you will be notified by email with your tracking number. 

How do I use my promotional code?

When you have reached the checkout stage there will be a section to enter your promotional code before you place your order. 

Our Store Policies

Because We Care

At Kinetic Kloset, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Fashion Designers and Brand Affiliates 

©2019 by KINETIC KLOSET LLC